Knowledge Base

How do I update the Administrative Contact information if he/she is no longer in charge or already resigned from the company?

You may fill-up the application form to request to change the Administrative Contact. Kindly email your complete application form to customercare@mynic.my.

 

Where do I get the application form?

You may request the application form by contacting MYNIC’s Customer Care via email at customercare@mynic.my or chat with us at MYNIC’s Live Chat.

 

What information is required to complete the application form?

a) New Administrative Contact information’s:

  1. First and Last Name
  2. Phone number
  3. Fax number (if any)
  4. Email Address

b) Domain Name(s)

c) 3 choices of Username*

* Username must be alphanumeric between 5 and 10 characters long and subject to availability

d) Registrant’s letterhead and affixed with Registrant’s stamp. Registrant’s information of the domain name is available at MYNIC WHOIS

e) Two (2) signatures of the following with the requested date:

  1. New Administrative Contact
  2. Higher Management (i.e., Director/Head of Department/Manager)

 

What should I do after submitting the application form?

  1. Once you have emailed the complete form to customercare@mynic.my, you should receive an acknowledgement email. Customer Care will inform you if additional information or document is required.
  2. A verification through phone call will be made to confirm the application.
  3. Upon successful verification, MYNIC will process your application by the next working day.
  4. You will receive an email notification if your application is successful.

 

How do I know my application status?

MYNIC will send an email notification to you either the application is approved or rejected.

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