The Complainant initiates a Proceeding by submitting a complaint in respect of the Respondent’s registration and/or use of a domain name to the Provider. The Complainant then pays the Provider the fees, following which the Provider sends the complaint to the Respondent.

The Respondent in turn submits a response to the Provider. The response must specify why the Respondent should be allowed to keep the registration and use of the domain name(s). The Complainant may reply to the response, after which a Panel will be appointed by the Provider to decide the Proceeding.