Knowledge Base

I have made a domain name renewal payment to MYNIC, but why has the expiry date not been updated?

Renewal payment must be made to the current Registrar of the domain name. You may check the current Registrar through MYNIC WHOIS.

If the current Registrar is MYNIC, MYNIC will update the domain name expiry date once the payment is reflected in MYNIC’s account. An email notification will be sent to the Billing Contact once the payment has been updated. You may then check the updated expiry date through MYNIC WHOIS.

Payments made by cheque may take between three (3) and seven (7) working days to clear. For other payment methods, if the expiry date is not updated after three (3) working days, please email the payment receipt and domain name details to customercare@mynic.my for further verification.

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