• Contact information in domain name registration data no longer displayed in MYNIC WHOIS, do I still need to update my WHOIS contact information?
• What should I do if I forgot my Selfcare password?
• How do I recover my Selfcare username?
• How to update the contact details?
• How to add a nameserver?
• How to edit a nameserver?
• How to delete a nameserver?
• How to add new domain mapping?
• How to edit domain mapping?
• How to delete domain mapping?
• How to activate domain mapping?
• How to deactivate domain mapping?
• How to renew my domain?
• How to view my payment history?
• How to view my Selfcare profile?

General

• What is the scope of user with Administrative role on managing .MY domain name?
• How to consolidate my domain names into one account?
• Where can I view my domains?
• How to update contact details for domain name?

Two-Factor Authentication (2FA)

• What should I do if I cannot access my email to receive 2FA?
• Can I choose more than one 2FA?
• How to disable Google Authenticator app as my 2FA?
• How to enable email authentication as my 2FA?
• How to enable Google Authenticator app as my 2FA?
• Why must I use 2FA?

Appoint Role

• How do I assign the Administrative role to another user?
• How to check my role?
• What is appoint role?
• How do I appoint role to someone?
• As an appointee, how do I accept the appoint invitation?
• How do I cancel or reject the appoint invitation?
• How do I remove appointee?
• As an appointee, how do I accept the appoint invitation?
• What will happen if there is no domain attached to my account?
• Who will receive the email notifications for appoint role?
• Can I consolidate my accounts with the same email address using appoint role?
• As a billing or technical contact, can I appoint to someone else?
• As an appointee, can I request for Forgot Username using the appointed domains?
• As an appointee, can I update my contact information?
• During pending appoint status, can I appoint another person for the same role and domain?
• What are the differences of the appoint status at Appointed by Me?
• What happen if I do not respond to the invitation on new appointment within 3 days?
• How many appointees can I appoint for each role?
• How many domain names can I appoint at one time?

Change Registrar

• What is Change Registrar in SELFCARE?
• Who is the Registrar?
• Who can change the Registrar?
• How do I change the Registrar?
• Why am I unable to change the Registrar?
• How long does it take to update WHOIS after changing the Registrar?
• Who will receive the email notifications of changing Registrar?
• Can I change the Registrar in bulk?

Change Registrant

• When do I need to change the registrant of domain name?
• Who can change the registrant of a domain name?
• How to change the registrant of a domain name?
• Why am I unable to the change the registrant of a domain name?
• Is there any fee to change the registrant of a domain name?
• Who will receive the email notifications when changing the registrant of a domain name?
• Can I change the registrant of a domain name registrant in bulk?

DNSSEC

• What is DNSSEC?
• Can I manage DNSSEC in bulk?
• Who will receive the email notification of enable DNSSEC?
• Why am I unable to manage DNSSEC for my domain?
• How update DS Record after enabling the DNSSEC?
• How to disable DNSSEC?
• How to enable DNSSEC?
• What is the requirement to enable DNSSEC for my domain?
• Who can manage DNSSEC?
• What is DNSSEC feature in SELFCARE?